The seat cushions were so badly worn, that when I sat down I was sitting on the metal frame of the seat. But that’s OK because this is a budget airline.
Refreshments on the flight were overpriced (yes to you have to buy them in-flight). But that’s OK because this is a budget airline.
At check-in, I was charged 54gbp for 3 KG excess baggage. I tried to pay using my charge card. I was informed that the machine was broken and that my card hadn’t been charged, so I had to pay cash…. you know what I’m about to say! My card HAD been charged, and to date (approximately 1 month after the flight) I am still arguing with Pegasus (via email only as they don’t offer a phone number for Customer Service). They didn’t provide me with a CASH RECEIPT (because their system wasn’t able to provide one). So here I am feeling completely ‘conned’, disappointed and furious. I could have put the money that they frauded out of me towards a different airline…. an honest airline with responsive Customer Service who have a ‘person’ you can deal with directly instead of this faceless dishonest airline.
I arrived at my destination absolutely shattered. It was the most uncomfortable experience of my life.
I very strongly suggest you do some research and find a budget airline that provides a ‘face’ and ‘real people’ for Customer Service instead of this faceless dehumanised budget airline.
I strongly recommend that you NOT fly with young children – this airline is NOT friendly let alone ‘child’ friendly.
If you must fly with them, insist on a CASH receipt for everything, or record the transaction with your phone cam, and take your own refreshments with you.
To be honest, I recommend that you avoid Pegasus altogether. Pay a few extra $$ for a much more comfortable and honest airline!